a. Where is your warehouse located?
Our logistic center is located in Prague, Czech Republic. From there, we serve all the countries in Europe.
b. What makes you unique in terms of sourcing and international footprint?
We are the only importer of Mexican goods in Europe with our own operations in Guadalajara, Mexico, and Baltimore, US. That gives us full control of the supply chain of the product from producer to client.
c. Do you deliver to all countries in Europe? What are the transit times?
Yes, both inside the EU and to countries of the EEA like Switzerland or Norway. Transit time varies among destinations, please check it with us when placing the order.
d. Can you deliver to Switzerland, Norway, or other non-EU countries?
Yes, we can. We take care of everything in terms of logistics and import/export procedures.
e. What type of product labeling is used?
We relabel the product according to EU regulation. Our labels are in Spanish, German, French, and Dutch. If your language is not listed here, we can work on an ad hoc basis.
f. What type of business do you attend?
We only sell B2B: foodservice distributors, shops, eCommerce platforms, wholesalers, cash and carry, supermarkets, or restaurant chains.
g. What are your core three service values?
Customer service, logistic service, and product service (BBDs, innovation, stock depth)
h. What happens if I receive a broken or short-dated product?
We will quickly act on it and offer you a solution within 12 hours.
i. Is your catalog static or dynamic?
Our catalogs change frequently since we add new references to the catalog or we bring products based on seasonality. However, 85% of the catalog is fixed in order to give visibility to our clients in terms of purchase planning.
j. Are all your products authentic Mexican?
Yes, although we have a small assortment of Tex Mex products from the US.
k. Do you attend ad-hoc purchase requests?
Yes, we do. Contact us and tell us what you need.
l. How long does it take to get an order confirmation and proforma?
Normally, within 1-3 hours.
m. Do I need to pre-order in order to secure stock?
For big quantities, we advise our clients to make pre-orders that have a lead time of 30-40 days. With over 400 references, big stock on each item is not guaranteed.
n.
How is payment done?
o. Do you sell B2C?
No.
p. How do you ship the goods? Pallet or courier?
Pallets. We work with 3 logistic companies with European coverage.